Spa Policies

Appointment

Please be aware that all treatment times stated are inclusive of consultation & preparation time. For your safety and wellbeing a consultation card must be completed on your first visit so please arrive 10 minutes early to allow for this.

 

Cancellation Policy

If you wish to cancel your appointment, please do so at least 8 hours prior to your appointment.

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Refunds and Exchanges

Gift vouchers cannot be redeemed for cash. 

 

Health

Please notify us on booking if you are pregnant or have any other health concer so that we are able to adapt the treatment for your needs. Please also inform your therapist of any medical condition prior to your treatment as some treatments may not be appropriate for you.

 

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

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Respect for Client Needs and Boundaries

Our Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it. The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.

 

Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.